Susan Gallagher Leads ZRG Consulting Solutions with a Vision for Human-Centered Performance

Susan Gallagher, President of ZRG’s Consulting Solutions, is steering the firm towards a future where consulting transcends traditional advice-giving to become a catalyst for human-centered performance. With a career spanning leadership roles at some of the most respected firms in the industry, Gallagher brings a wealth of experience and a bold vision to ZRG. Her approach challenges the status quo, emphasizing the importance of aligning talent, culture, and strategy to achieve tangible business outcomes.

Gallagher's strategy for ZRG Consulting Solutions is rooted in building a culture of radical curiosity and zero pretense. She envisions a team that is not only obsessed with solving clients' toughest problems but also brave enough to speak the truth. This people-first approach is expected to differentiate ZRG in a crowded consulting market, where many firms still operate on outdated models of delivering advice without ensuring execution.

One of the key disruptions Gallagher aims to bring to the consulting industry is the shift from strategy formulation to strategy execution. She argues that the real value of consulting lies not in the delivery of elaborate slide decks but in helping leaders align their teams, change behaviors, and make new ways of working stick. This perspective is reflective of a broader trend in the industry towards outcome-based consulting, where success is measured by the impact on the client's business rather than the volume of recommendations.

Gallagher also highlights the need for consulting firms to integrate their services more closely with the human elements of business. She believes that talent should not be an afterthought in strategic planning but rather at the center of it. By focusing on human potential, ZRG Consulting Solutions under Gallagher's leadership is poised to create a new category of consulting that blends talent, culture, and strategy into a seamless flow.

The implications of Gallagher's vision for ZRG and the consulting industry at large are significant. By prioritizing execution and human-centered performance, ZRG could set a new standard for how consulting services are delivered and evaluated. For clients, this means access to a consulting partner that is committed to achieving real results and driving sustainable change. For the industry, Gallagher's leadership at ZRG signals a shift towards more accountable, outcome-focused consulting practices.