Empire Access Enhances Customer Experience with New E-Commerce Platform

Empire Access, a prominent fiber optic service provider in the Northeast, has officially launched its redesigned e-commerce platform, marking a significant step forward in enhancing customer experience and digital engagement. This initiative underscores the company's commitment to delivering exceptional value and intuitive digital solutions to its residential customers across Pennsylvania and New York.

The newly updated website offers a user-friendly interface, enabling customers to effortlessly manage their services, including device management and Wi-Fi protection, through the Empire Access CommandIQ app. Powered by Calix, the app ensures secure and robust connectivity, available for download on the Google Play Store and Apple App Store.

Kevin Dickens, CEO of Empire Access, highlighted the company's dedication to community empowerment through reliable and accessible technology. The launch of the new e-commerce platform not only simplifies customer interaction with Empire Access services but also reaffirms the company's focus on customer satisfaction and loyalty, as evidenced by its industry-leading Net Promoter Score (NPS) of +74.

This exceptional NPS score, placing Empire Access in the 100th percentile of the Internet service industry, reflects the high level of trust and satisfaction among its customers. The company's locally staffed customer service teams further demonstrate its commitment to fostering digital growth and maintaining a strong local presence in the communities it serves.

For those interested in exploring Empire Access's Internet plans, detailed information on residential packages is available on their website. This launch represents a pivotal moment in Empire Access's ongoing efforts to enhance digital accessibility and customer service excellence in the Northeast.