MobileX Expands Dealer Network with New Tools to Strengthen Wireless Retail Channel

MobileX announced a significant expansion of its independent wireless dealer program, adding new master agent partnerships and introducing enhanced dealer capabilities to accelerate national growth. The initiative, revealed at the All Wireless & Prepaid Expo, brings several new master agents into the MobileX ecosystem including Orion Mobile, B2B Mobile, Modern Wireless and AH Prepaid, joining existing partners CTI Wireless, ePay, Unwired and Universal SIM to broaden the company's national footprint.

The expansion enables more dealers to support customer onboarding, account management, troubleshooting and payments while providing partners with competitive pricing, seamless activations and timely compensation. MobileX is introducing several new capabilities designed to improve operational efficiency and open additional revenue streams beyond traditional plan sales. Key enhancements include SIM swap capability for easily transferring pSIM and eSIM between devices, quick phone number changes for customers, and access to a dedicated bilingual dealer care line with high customer satisfaction scores.

A significant new feature allows dealers to activate customers directly through the mobile app via the MobileX Army program, designed to complement existing activation methods. This capability enables dealers to sign up customers anywhere and anytime, whether at events or without immediate access to a service provider portal, maximizing revenue opportunities on the go. The program also offers flexible plan customization including international service and high-speed data top-ups that provide instant data boosts when customers run out mid-cycle, creating new revenue opportunities while keeping service uninterrupted.

Michael Lanzon, Chief Marketing and Sales Officer at MobileX, emphasized that the independent dealer network is a vital part of the company's growth strategy, enabling personalized service and unparalleled value for customers. He noted that in a landscape increasingly defined by MVNO consolidation and evolving compensation models, the independent dealer channel faces unprecedented pressures. These new dealer tools, paired with the growing master agent network, position MobileX as a partner that helps retailers diversify, protect revenue streams, and offer communities the freedom to choose their preferred phone plan and wireless experience.

Jason Biado, SVP of Distribution at MobileX, added that the company is building MobileX to be the most dealer-friendly carrier in the market by offering flexibility, profitability and smart tools that allow partners to deliver better service with less friction. Dealers in the MobileX network offer customers exclusive unlimited plans and assist with service onboarding, maintenance, troubleshooting, payments, and more. All dealer plans include best-in-class hotspot capabilities and are inclusive of all taxes and government surcharges. Prospective wireless dealers interested in joining MobileX's network can visit https://dealer.mymobilex.com for more information, while compensation details for MobileX Army dealer activations are available at https://mobilexarmy.com.