Incognito Software Systems, a global provider of broadband service orchestration solutions, has announced a partnership with BM COM, a value-added reseller and system integrator, to deliver advanced device and in-home Wi-Fi management solutions to broadband providers across Europe. This collaboration will see BM COM host Incognito's cloud-based Digital Experience (DX) Solution, providing European operators with a turnkey platform for configuring, monitoring, and managing customer-premises equipment while proactively resolving connectivity issues and enabling innovative smart home services.
Gary Knee, CEO at Incognito, stated that this partnership demonstrates the company's commitment to expanding its global reach and providing innovative solutions to broadband service providers worldwide. The collaboration with BM COM will enable operators to meet their business objectives more rapidly while supporting the increasing demands of modern connected homes. Through this arrangement, BM COM will offer a fully managed SaaS deployment of Incognito's DX Solution, allowing service providers to implement and scale advanced end-to-end device management and telemetry capabilities without adding operational complexity.
The partnership combines Incognito's industry-proven software solutions with BM COM's regional support and technical expertise, enabling service providers to reduce costs while meeting growing demands for reliable, high-performance broadband services. David Mansfeld, Managing Partner at BM COM, emphasized that this collaboration enhances the value offered to customers by integrating best-in-class device and Wi-Fi management solutions with hands-on services to ensure successful deployments. The partnership aims to empower service providers with solutions and services that improve operational efficiency, provide real-time visibility into connected homes, and elevate customer experience.
Incognito's DX Solution is a carrier-grade, vendor-agnostic platform featuring an award-winning Auto Configuration Server (ACS) with User Services Platform (USP) support available at https://www.incognito.com. The platform enables seamless device management, automated network-wide monitoring, and real-time analytics across any access technology. Supporting standards such as TR-069 and TR-369 (USP), the solution provides enhanced visibility, lifecycle control, and self-care tools for in-home devices and services. Additionally, the platform allows for the deployment of smart home applications directly on customer-premises equipment using virtualized containers, all designed to improve subscriber quality of experience. Incognito will be exhibiting at Connected Britain 2025, taking place September 24–25, where they will demonstrate their advanced device and in-home Wi-Fi management solutions.
