Marchex Announces Executive Leadership Changes Amid AI-Driven Growth Strategy

Marchex, a company specializing in AI and conversational intelligence solutions, has announced significant changes to its executive leadership team. Chief Executive Officer Edwin Miller is stepping down from his role and will transition to a senior advisor position to the Chairman. The company simultaneously announced several key promotions within its leadership structure.

Troy Hartless, previously serving as Chief Revenue Officer, has been appointed to the additional role of President. Francis Feeney, who held the position of Chief Corporate and Legal Affairs Officer, has been named Chief Operating Officer. Brian Nagle, formerly Senior Vice President and Controller, has been promoted to Chief Financial Officer. These appointments reflect the company's strategic positioning for future growth and market expansion.

Russell Horowitz, Chairman of Marchex, expressed appreciation for Miller's contributions, stating that substantial progress has been made in the company's evolution since Miller joined to lead the organization. Horowitz emphasized that Marchex is positioned to expand customer penetration and grow its addressable market with a growing portfolio of AI products and capabilities that are driving increasing sales pipeline. The company continues its transition toward a future focused on growth opportunities and strategic evolution.

Miller reflected on his tenure, noting his pride in leading the 'OneStack' initiative, business alignment efforts, and building a more unified organization since joining the company in February 2023. He stated that Marchex is well positioned for future growth with innovative AI-driven product offerings and increasing operating and cost efficiencies, making this an appropriate time to seek new challenges. Miller extended gratitude to Marchex employees for their support during his leadership.

The company provided forward-looking financial guidance, anticipating that third quarter 2025 results will align with the financial outlook previously provided in its second quarter 2025 earnings release. Marchex's conversational intelligence solutions leverage artificial intelligence to provide actionable insights through prescriptive vertical market data analytics, driving operational excellence and revenue acceleration for businesses across omnichannel communication channels. For more information about Marchex and its solutions, visit https://www.marchex.com.