HRO Today Announces 2025 Baker's Dozen Customer Satisfaction Ranking for RPO Providers

HRO Today has published its 2025 Baker's Dozen Customer Satisfaction Ranking for Recruitment Process Outsourcing providers, recognizing organizations that achieved the highest ratings from their clients across multiple service categories. The ranking methodology involves analyzing results across three key subcategories: service breadth, size of deals, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, HRO Today calculates scores in all three subcategories as well as an overall composite score.

This year's ranking process involved substantial client participation, with over 450 usable surveys completed from 335 different client companies of the ranked providers. The extensive data collection ensures the rankings reflect genuine customer satisfaction rather than subjective opinions. HRO Today collects feedback annually through an online survey distributed to buyers directly through the HRO Today mailing lists and indirectly through service providers.

The top five performers in the 2025 ranking include Cielo securing the leading position, followed by Korn Ferry, KellyOCG+Sevenstep, PeopleScout, and Hudson Talent Solutions. These organizations demonstrated exceptional performance across all evaluation criteria, particularly excelling in quality of service delivery. The complete list of winners is available at https://hrotoday.com.

The Baker's Dozen rankings hold significant importance in the human resources industry, as HR leaders heavily rely on these objective evaluations when selecting service providers. The rankings cover six different HR service categories, providing comprehensive guidance for organizations making critical outsourcing decisions. The methodology's strength lies in its exclusive reliance on buyer feedback, ensuring the ratings represent actual client experiences rather than editorial opinions.

For detailed information about the ranking methodology and complete results, visitors can access https://hrotoday.com. HRO Today and HRO Today Global, properties of SharedXpertise Media, maintain the broadest and deepest reach available in the HR industry through their magazines, research publications, e-newsletters, events, and social networks. These platforms serve senior-level HR decision-makers with objective, content-driven insights that influence strategic HR service provider selection.

The annual Baker's Dozen rankings continue to set industry standards for service provider evaluation, offering HR professionals reliable data to inform their outsourcing partnerships. The rigorous survey process and analytical methodology ensure that only organizations earning the highest ratings from their customers achieve recognition in the prestigious ranking.