Infinx Strengthens Healthcare AI Capabilities with Strategic Investment in Voxology AI
TL;DR
Infinx's investment in Voxology AI gives providers a competitive edge by reducing administrative costs 40-60% while increasing new patient appointments 5-7% through AI-powered scheduling.
Infinx integrates Voxology's conversational AI agents into its platform to handle inbound calls, schedule appointments using EMR availability, and triage requests in multiple languages 24/7.
This partnership improves healthcare access by reducing hold times and call abandonment while providing compassionate, multilingual support that enhances patient experience across diverse populations.
Voice-first AI agents now handle complex appointment scheduling through natural conversations in English and Spanish, achieving 95% reduction in after-hours call volumes for providers.
Infinx, a leading provider of AI-powered solutions for patient access and revenue cycle management, has announced a strategic investment in Voxology AI, a healthcare technology company specializing in conversational AI agents for front-office operations. This partnership integrates voice-first automation into Infinx's contact center solutions, expanding the platform's capabilities from back-office revenue cycle management to patient-facing front-office workflows.
The integration allows healthcare providers to deploy AI scheduling agents that reduce administrative burden, improve access to care, and enhance patient experience through a single unified platform. Jaideep Tandon, CEO of Infinx, highlighted the challenges facing healthcare providers, stating that call volume, staffing shortages, and long hold times are crushing the front desk experience. With Voxology's AI agents embedded into patient access workflows, providers can offer 24/7 scheduling support without adding headcount while providing patients with faster, more compassionate experiences from their first contact.
Voxology AI's flagship offering is now part of the Infinx platform, featuring voice-first agents that answer inbound calls, handle appointment scheduling and changes, and triage complex requests using natural, empathetic conversation. These AI agents integrate directly into the platform's contact center module, understand complex scheduling logic and electronic medical record availability, engage patients in multiple languages including English and Spanish, and operate at any time of day to reduce hold times and call abandonment.
Aakarsh Sethi, founder of Voxology AI, emphasized the importance of phone interactions in healthcare, noting that phone calls remain the primary method patients use to schedule appointments. He described the partnership as transforming the front office into a proactive, AI-powered access hub where patient experience meets provider success. The offering is available to Infinx customers in three deployment models: as a standalone SaaS module within the platform, as a tech-enabled contact center service combining AI with live agent support, or as a hybrid approach that adapts to operational needs.
Navaneeth Nair, Chief Product Officer at Infinx, addressed the challenges of scaling AI solutions in healthcare, noting that while many can build voice agents that perform well in demonstrations, scaling them into production workloads that are accurate, resilient, and backed by real operations presents significant challenges. Through the combination of Voxology AI technology and Infinx's human-in-the-loop infrastructure, the company is delivering agentic AI that functions effectively in real-world healthcare environments and scales seamlessly within the Healthcare Revenue Cloud platform.
Early results from providers using Voxology AI technology demonstrate substantial operational improvements, including 40%-60% reduction in front-office administrative call volume, 5%-7% increase in new patient appointments, 95% or greater reduction in after-hours answering-service call volumes, and higher patient satisfaction across diverse populations. These improvements address critical challenges in healthcare access while optimizing revenue cycle performance. More information about the integrated solution is available at https://www.infinx.com/request-a-demo/.
Curated from citybiz