Deepwatch Launches NEXA AI Platform to Transform Managed Detection and Response

Deepwatch, recognized for its Precision MDR services combining AI and human expertise, has unveiled Deepwatch NEXA, described as the industry's first collaborative Agentic AI ecosystem. This platform is designed to deliver outcome-focused agents that fundamentally change how MDR providers and customers collaborate on security operations. NEXA integrates natural language interaction with agentic AI intelligence to provide real-time visibility, context, and actionable insights throughout the security lifecycle, enabling faster threat detection, investigation, and response while shifting organizations from reactive defense to proactive, business-aligned protection.

The NEXA ecosystem expands with three new customer experience agents that complement Deepwatch's existing SOC-focused agents—Investigative, Narrative, and Response—which enrich data, narrate findings, and drive rapid containment. This dual-use strategy demonstrates how NEXA unifies intelligence across security operations, with one set of agents advancing AI in the SOC and the other enhancing customer experience. Together, these six agents transform complex data into decisive, risk-informed actions for both security teams and business leaders.

The three new customer experience agents address critical capability gaps in modern security operations. The CTEM Agent provides real-time exposure insights and board-ready reporting by correlating signals across the security stack, delivering unified visibility into organizational risk landscapes. The Detection Advisor Agent optimizes detection strategies aligned with MITRE ATT&CK, identifying coverage gaps, validating detections, and guiding continuous tuning while providing visibility into real-world threat actors and campaigns. The Ticket Analyzer Agent performs deep analysis across historical and active tickets to identify patterns, relationships, and emerging threats.

Anand Ramanathan, Chief Product Officer at Deepwatch, emphasized the platform's transformative potential, stating that security teams often struggle with data overload while lacking transparency and actionable insights. NEXA addresses this by providing shared, real-time intelligence in natural language, enabling faster threat containment, improved security posture, and outcomes that customers can immediately understand and trust. Matthew K. Sharp, CISO at Xactly, confirmed the platform's effectiveness, noting that embedding NEXA AI Agents into their threat and vulnerability management programs has enhanced data understanding and driven positive business outcomes.

NEXA addresses critical enterprise challenges by democratizing security outcomes through unified insights from disparate tools, enabling anyone to explore data and make faster decisions using plain English queries. The platform facilitates continuous posture improvement by identifying exposures, coverage gaps, and detection priorities in real time, ensuring defenses remain aligned with evolving threats. It accelerates decision-making by reducing analysis time from hours to seconds, communicating risk clearly, quantifying impact, and enabling decisive action with real-time intelligence. Additionally, NEXA streamlines response and operations by connecting data, context, and action across workflows, strengthening overall security programs.

For technical decision makers, NEXA eliminates fragmented visibility across tools and data sources, automates manual MITRE mapping and validation that typically slow investigations, and reduces manual workload that contributes to fatigue and delays. For business decision makers, the platform provides clarity on how technical gaps impact business risk, eliminates manual SQL-based querying that hinders decision-making, and delivers instant visibility into ROI, coverage, and risk alignment with board-ready insights readily available. Unlike autonomous AI tools that merely automate tasks, Deepwatch NEXA offers a collaborative ecosystem where AI intelligence works alongside human expertise, providing natural-language access to real-time insights for analysts to executives and prioritizing business-aligned threat detection based on real-world adversaries. More information is available at https://deepwatch.com.