TeamViewer AI Adoption Accelerates with 400% User Growth and 270,000 Session Summaries
TL;DR
TeamViewer AI gives companies a competitive edge by enabling 25% faster IT issue resolution and substantial efficiency gains for over 10,000 customers.
TeamViewer AI automatically summarizes remote support sessions using proprietary data, growing from 270,000 summaries with 400% user growth since July 2025.
TeamViewer's AI technology improves workplace productivity globally by automating IT support, saving time for both technicians and end-users across organizations.
TeamViewer AI summarized over 270,000 IT sessions with 400% user growth, showcasing rapid adoption of automated support technology in just months.
TeamViewer has reported substantial customer adoption of its artificial intelligence offering just three months after initial product promotion. The company's AI technology has automatically summarized more than 270,000 IT support sessions, with session summaries growing fourfold from August to October 2025 compared to the previous three-month period. This rapid growth indicates strong market acceptance of AI-driven solutions in the IT support sector.
Approximately 10,000 customers have opted to use TeamViewer's AI features, with active user numbers increasing by 60% from September to October alone. Since July, the company has experienced a remarkable 400% growth in active AI users, demonstrating accelerating market penetration. Customers utilizing these AI capabilities report significant efficiency improvements, including saving 5-10 minutes of documentation work per IT ticket and achieving up to 25% faster issue resolution times.
The company's position as a leader in secure remote connectivity and Digital Employee Experience management provides a strong foundation for AI development. TeamViewer leverages its extensive proprietary data resources, serving more than 645,000 paying customers and handling over 1 billion remote connections annually to various devices. The company monitors device health and performance through its DEX client, automatically remediating IT issues in real-time across millions of devices.
Mei Dent, TeamViewer's CPTO, emphasized the company's evolution toward proactive and autonomous IT solutions. "Over the last 20 years, TeamViewer has become synonymous with secure remote connectivity and support," Dent stated. "By integrating 1E's real-time auto-remediation capabilities and evolving our core business to become proactive and autonomous, we are building the go-to company for IT support and endpoint management in the era of agentic AI. The rapid adoption of our AI solutions so far demonstrates the real ROI this is already delivering for our customers."
TeamViewer will showcase its complete AI offering at the Microsoft Ignite conference in San Francisco from November 18-25, 2025, including the next innovation around autonomous AI agents for IT support. The company's continued innovation in this space positions it to capitalize on the growing demand for automated IT solutions that can address workforce shortages and improve operational efficiency. Further information about TeamViewer's solutions can be found at https://www.teamviewer.com.
The implications of this rapid AI adoption extend beyond TeamViewer's customer base to the broader IT industry. As organizations face increasing pressure to optimize digital workplaces amid hybrid working models and skilled labor shortages, AI-powered solutions that automate routine tasks and accelerate problem resolution represent a significant competitive advantage. The demonstrated efficiency gains suggest that AI integration in IT support workflows could become standard practice, potentially reshaping how organizations manage their technology infrastructure and support their workforce.
Curated from NewMediaWire