M7 Services and Tesselate Forge Strategic Partnership to Deliver Financial-Grade IT Infrastructure
TL;DR
M7 Services and Tesselate's partnership gives corporate banks a competitive edge through reliable, scalable IT infrastructure that ensures compliance while freeing resources for innovation.
The partnership combines M7's 24/7 infrastructure monitoring with Tesselate's financial automation frameworks to create proactive issue resolution and measurable efficiency improvements for clients.
This collaboration creates more secure and reliable banking systems that protect customer data while enabling financial institutions to better serve their communities through digital transformation.
M7 Services achieves remarkable operational metrics including 99.5% customer satisfaction and resolves 2.5 times more issues proactively than clients actually report.
The strategic partnership between M7 Services and Tesselate establishes a new benchmark for managed IT services by merging financial-grade governance and automation with hospitality-level service agility. This collaboration brings together M7 Services' enterprise-class IT infrastructure solutions with Tesselate's expertise in modernizing financial institutions worldwide, creating a comprehensive framework designed to support sustainable digital transformation for corporate banks and other organizations.
The partnership combines Tesselate's deep expertise in corporate banking, process optimization, ecosystem orchestration, and operational management with M7's secure, always-on IT infrastructure and proactive services. This integration establishes a robust managed services framework that enables a unified, scalable environment ensuring reliability, security, and measurable efficiency. The collaboration allows clients to focus on growth and innovation while their day-to-day operations run seamlessly through this enhanced infrastructure platform.
Charif Zahrane, Chief Innovation Officer at M7 Services, emphasized the strategic importance of this partnership, noting that it extends M7's foundation by combining their infrastructure and service reliability with Tesselate's world-class financial operations expertise. The partnership also accelerates M7's expansion into Europe and the broader EMEA region, bringing their 24/7 operational model to clients who require audit-ready operations that meet EU regulatory expectations without sacrificing uptime.
Yuri Herman, Head of Corporate Banking at Tesselate Group, highlighted how the collaboration enhances their established standards for managed services within the corporate banking ecosystem. The partnership combines operational depth with ecosystem scalability to deliver measurable value across clients' technology landscapes, enabling organizations to focus on business growth and digital transformation while the partnership manages day-to-day operations.
This partnership addresses the increasing pressure organizations face to modernize legacy systems without compromising compliance or uptime. By integrating M7's high-touch managed-services approach with Tesselate's advanced automation and regulatory frameworks, clients can now bridge hospitality-grade responsiveness with financial-sector precision. This creates a cohesive operating environment where every transaction, system, and support function becomes proactive rather than reactive.
The combined platform leverages predictive monitoring and automated resolution tools that identify potential issues before they disrupt performance. This intelligence, paired with M7's U.S.-based 24/7 helpdesk and Tesselate's deep expertise capability, delivers the reliability global organizations require to operate confidently across markets. The partnership's framework is designed for resilience and compliance from the ground up, aligned with international standards including GDPR, NIS2, and DORA, with controls mapped to PCI DSS, SOC 2, and ISO/IEC 27001 depending on organizational and regional needs.
M7 Services brings a proven track record of performance metrics to this partnership, including a 75 percent same-day resolution rate, 99.5 percent Customer Satisfaction Score, 99 percent resolution SLA compliance, and 97 percent response SLA compliance. Their proactive services have resolved 2.5 times more issues than were reported, demonstrating their unique service model where prevention, transparency, and speed are built into every client engagement. Through this partnership, these standards are now being applied to financial-grade environments, offering unprecedented reliability to industries that cannot afford downtime.
The joint framework offers organizations a path to modernization that is both compliant and cost-effective, setting a new benchmark for managed services rooted in measurable business outcomes. The architecture supports cross-border data flows, data-residency requirements, and continuous operational coverage, ensuring secure and sustainable transformation across global financial environments. More information about this partnership is available at https://www.tesselategroup.com/m7-services-partnership/.
Curated from 24-7 Press Release