iuvo Achieves Microsoft's New Support Services Designation in First Global Wave

iuvo, a leading IT consulting partner, has been recognized as one of the first companies globally to earn Microsoft's new Support Services designation. This public validation acknowledges partners demonstrating excellence in delivering high-quality support across the Microsoft Cloud platform. The designation was launched at Microsoft Ignite 2025 and serves to identify partners meeting rigorous standards for support capability, customer satisfaction, operational excellence, and proven performance.

According to Microsoft's program documentation available at https://docs.microsoft.com, designated partners must pass a stringent third-party audit covering support capabilities and processes, support staff expertise, customer satisfaction programs, and case performance metrics including the ability to minimize escalations to Microsoft. iuvo demonstrated exceptional performance across all criteria to achieve this recognition in the initial wave, reinforcing its reputation as a strategic partner for Microsoft 365, Azure, and multi-cloud environments.

"It's an incredible honor and a validation of the work we've been doing for years," said Bryon Beilman, President & CEO at iuvo. "Being among the first globally shows that iuvo is not just keeping pace with industry standards; we're helping set them. It reflects our relentless focus on excellence and innovation in IT support."

The designation signals to the market that iuvo consistently delivers support recognized by Microsoft as exceptional. With customer expectations rising around cloud performance, operational continuity, and secure digital experiences, Microsoft developed this designation to help organizations identify partners capable of delivering advanced support outcomes. Microsoft describes designated partners as those able to provide elevated support, priority escalation paths, and exceptional customer experience, benefits that directly translate into reduced downtime, faster resolutions, and more resilient operations for end customers.

"Clients can feel assured that they're working with a partner recognized by Microsoft for delivering the highest level of support," said Beilman. "This designation means faster resolutions, deeper technical expertise, and a proven ability to handle complex environments. It's a clear signal that their business is in capable hands."

Earning the designation required meeting strict prerequisites including prior Solutions Partner designations, CSP authorization, and existing advanced support plans, followed by rigorous audits and validation. Beilman attributes iuvo's early achievement to the strength of its team and proactive approach. "We earned this early because of our proactive approach and deep technical expertise," he explained. "Our team doesn't just react to issues; we anticipate them. We invest heavily in training, process improvement, and customer success, which positions us ahead of the curve."

This designation comes at a pivotal time as organizations demand faster, smarter, and more personalized support from their technology partners. Customer expectations have evolved dramatically, and Microsoft created the Support Services designation to ensure businesses can identify partners who meet these higher standards. "Customer expectations have evolved. They want faster, smarter support," Beilman noted. "This designation reflects that shift and ensures businesses know exactly which partners deliver at that level."

For businesses utilizing Microsoft technologies, this development provides clearer guidance in selecting support partners who can minimize operational disruptions and maximize technology investments. The designation creates market differentiation in an increasingly crowded IT services landscape, offering organizations measurable criteria for evaluating potential partners. As noted in Microsoft's program materials, designated partners stand out due to their ability to deliver support at scale, reduce escalation rates, and support cloud adoption and growth.