Liveops Expands Remote Customer Support Workforce for 2026 Tax Season

Liveops has unveiled a nationwide initiative to recruit thousands of remote customer support agents in preparation for the 2026 tax season. The initiative provides individuals across the United States with the opportunity to earn income from home on flexible schedules while assisting one of the leading tax software brands in the country. This expansion comes as families nationwide grapple with increasing expenses and uncertain employment prospects, offering a pathway to earn income with both flexibility and purpose.

Molly Moore, Chief Operating Officer at Liveops, stated that the company believes meaningful work should be available to everyone regardless of location or life challenges. By broadening remote customer support roles, Liveops aims to empower individuals from diverse backgrounds including single parents, military spouses, and caregivers to have greater control over their work hours and earnings. This approach enables them to support their families while managing various life obligations.

The company is committed to recruiting agents from underrepresented and often overlooked demographics, including bilingual candidates, women, caregivers, veterans, retirees, and individuals with disabilities. Since Liveops does not require proximity to a physical call center, individuals can provide services from their own locations. This eliminates many geographic and socioeconomic barriers that typically hinder participation in remote service provision as independent agents. Women currently make up approximately 77 percent of the Liveops agent community.

Jim Watson, Chief Executive Officer of Liveops, remarked that the flexible sourcing strategy benefits both individuals and clients. The company can engage a diverse and motivated talent pool from across the nation, including individuals who may not have had access to these opportunities otherwise. Simultaneously, Liveops offers clients a scalable, resilient workforce prepared to meet real-world demands. Customer support professionals within the Liveops network have autonomy to select their own time slots, allowing them to coordinate work hours around caregiving responsibilities, family commitments, educational pursuits, or secondary income sources.

For clients, this model enables Liveops to align service coverage with actual demand during tax season without incurring additional facility costs or long-term overhead. By retaining income within local communities rather than centralizing work in a single location, the Liveops model bolsters local economies. Thousands of individuals will have the opportunity to earn supplemental income and gain valuable experience in customer support for a nationally recognized brand during one of the busiest customer service periods of the year.

Liveops has been facilitating tax season engagements for decades. The company's on-demand model enables quick sourcing, certification, and deployment of well-suited customer support agents, ensuring callers receive prompt, empathetic, and brand-consistent service during peak times. This methodology assists tax software clients in minimizing hold times, enhancing customer satisfaction, and safeguarding brand loyalty during the highest volume weeks of the year. More information about the company's approach is available at https://liveops.com.

The initiative represents a significant development in the flexible workforce sector, demonstrating how remote work models can address both business needs and social challenges. By creating opportunities for populations traditionally excluded from certain employment sectors, Liveops contributes to economic inclusion while providing essential services during critical periods. The tax season expansion highlights how adaptive workforce strategies can create mutual benefits for workers, companies, and the communities they serve.