Impact Networking, a national managed service provider, announced the launch of its AI consulting services practice. The services are designed to help mid-market organizations move from exploration to measurable business results. Led by Chief AI Officer Jon Evans, the practice provides structured support at every stage of AI adoption, including education, readiness assessment, and custom development, with a focus on responsible and practical application for real-world outcomes.
"AI has a ton of interest, but there's also a ton of confusion," Evans said. "We built these services to help people understand what's possible, decide what makes sense, and move forward with confidence towards measurable goals." Evans, who has been at Impact for almost 20 years, built the team as an extension of his background in digital transformation and solution architecture. The full AI team includes Senior AI Product Manager Anna DeGiulio, Director of AI Technology Christopher Kukla, Applied AI Engineer Colin Burns, Principal Consultant Mike Noonan, Application Developer Vineeth Kalister, and Lead Data Researcher Dr. Zubia Mughal.
The consulting services are organized around three core offerings. AI Labs provides education through hands-on sessions that introduce practical use cases and help teams identify relevant opportunities, including an AI maturity assessment and proof-of-concept solutions. The AI Transformation Assessment is a multi-week structured evaluation covering people, processes, and technology to support scalable initiatives. AI Custom Development focuses on creating and installing purpose-built applications with defined goals and use cases.
Impact's discovery process emphasizes how businesses make decisions, where human judgment is essential, and how AI can reduce bottlenecks. "We're not just implementing tools," said Noonan. "We're helping organizations build a thoughtful approach to AI that strengthens how people work." Each engagement includes a four-to-six-week introductory pilot program intended to demonstrate tangible value early and establish a clear path to return on investment. The services were refined over more than a year of field work and internal deployment, where the AI team saved Impact around 92,000 hours of work time in 2025.
The launch follows early access provided to select clients, including Zero Zone, a commercial refrigeration systems manufacturer. "Before collaborating with Impact AI Labs, there was some uncertainty about AI's practical value and its fit in our business," said Sheila O'Neil-Eisert, Zero Zone's Director of Program Management Office. "Now, after hands-on experience, there's a clear recognition of AI's ability to solve real business challenges and drive measurable improvements in efficiencies and accuracy."
This initiative builds on Impact's experience delivering managed IT, cybersecurity, and consulting services to mid-market organizations for over two decades. The company, founded in 1999, employs over 800 experts and supports businesses from more than 20 locations. For more information, visit https://www.impactmybiz.com.
