NFON AG, a leading European provider of integrated business communications with a focus on AI-based applications, has reached a milestone in implementing its NFON Next 2027 strategy program. The company launched a modular license model and its NEXUS partner program, building on measures introduced in 2025 to develop its product portfolio, simplify commercial setup, and strengthen partner enablement. NEXUS CONNECT 2026 provides the framework to activate these innovations with over 250 participating partners.
CEO Andreas Wesselmann stated that NEXUS CONNECT 2026 marks an innovation-driven transformation from traditional cloud telephony to AI-based business communications. The solutions-oriented product portfolio strengthens existing relationships while opening access to new market segments and strategic partners. The Partner Day showcases NFON's technological, strategic, and organizational developments and initiates the next joint growth phase.
With NFON Next 2027, NFON aims to establish itself as Europe's leading provider of AI-based business communications. The transformation combines technological and organizational development with commercial scaling. Foundations were laid by expanding its AI portfolio, integrating botario, and expanding partnerships. The modular license model and NEXUS partner program refine operational implementation by reducing portfolio complexity, standardizing sales models, and creating consistent collaboration foundations. The license model uses packaged licenses for business telephony reflecting different user roles and scenarios, integrating core telephony functions and AI-based services like AI Essentials. NEXUS combines partner roles and commission models into one program with structured support for sales, implementation, and scaling, enabling partners to market scalable solutions.
Executive Vice President Sales and Marketing Alexander Wettjen noted these commercial structures give partners maximum transparency and flexibility while reflecting customer needs. AI is positioned as a natural part of the offering, clearly communicable and monetizable for partners and NFON. AI is embedded in NFON's product and technology roadmap, forming an integral part of existing portfolio areas and driving continuous development. The service portfolio includes Business Telephony, Intelligent Assistant, and Customer Engagement areas. Business telephony provides a stable foundation, with AI functions like call transcription and summaries rolling out on desk phones for device-independent productivity. The Intelligent Assistant area scales AI-based automation with standardized AI agents and integration with voice and chat channels. Customer Engagement addresses requirements across the customer interaction spectrum, with AI supporting efficient processes, improved reachability, and cross-channel integration. Integration solutions enable connection to existing IT landscapes and portfolio-wide AI use in customer ecosystems.
Partner enablement is a key success factor, with NEXUS CONNECT 2026 providing the operational framework. A preceding hackathon involved over 60 partners working with NFON experts on real-world use cases, focusing on co-creation and direct implementation rather than training. The integration of technology, partners, and organization is crucial for the next phase. NFON's certification as a Top Employer 2026 underscores its commitment to scalable structures and strong corporate culture, establishing the organizational foundation for long-term transformation and innovation. Wesselmann summarized that AI is fundamentally changing business processes, and NFON is integrating it into its platform, products, and business logic. Success depends on joint market penetration with partners, with 2026 characterized by scaling, monetization, and partner enablement. For more information, visit http://www.nfon.com/.
