Liveops has been honored with one Gold Stevie Award and three Silver Stevie Awards in the 2026 Stevie Awards for Sales and Customer Service. This marks the second consecutive year the company has received the Gold Stevie Award for Customer Service Training or Coaching Program of the Year. The additional Silver Stevie Awards were for Contact Center or Customer Service Outsourcing Provider of the Year, Award for Innovation in Customer Service, and Best Customer Satisfaction Strategy.
The consecutive Gold recognition emphasizes Liveops' dedication to learning and development, particularly through its Learning-as-a-Service (LaaS) model. This approach enhances agent preparedness via efficient onboarding, certification, and coaching, allowing enterprise programs to launch quickly while maintaining quality even during fluctuating demand. The Stevie Awards for Sales and Customer Service recognize professionals globally in contact centers, customer service, business development, and sales, underscoring Liveops' results-oriented service delivery that integrates skilled on-demand talent, precision scheduling, and effective AI to help enterprises scale operations without compromising quality, compliance, or customer trust.
Molly Moore, Chief Operating Officer of Liveops, stated that this recognition signifies the company's dedication to providing high-quality, flexible customer experience solutions. She highlighted that trusted agent certification programs set high standards for quality, while ongoing investment in AI and LiveNexus—the company's AI and human orchestration platform—empowers enterprises to modernize their customer experience operations with assurance. Liveops recently launched LiveNexus by Liveops, an AI and human orchestration platform designed to help enterprises assess AI and automation use cases in a controlled environment, apply governance and measurement, and scale proven solutions into production.
Jim Watson, Chief Executive Officer of Liveops, remarked that the recognition across multiple Stevie categories reinforces that innovation at Liveops focuses on execution rather than hype. He noted that LiveNexus embodies this philosophy by enabling clients to modernize responsibly while upholding quality, compliance, and trust. The awards highlight Liveops' role as a reliable transformation partner and innovator in the ever-changing customer experience landscape, with implications for enterprises seeking scalable, high-touch support solutions that adapt to dynamic market demands.
The Stevie Awards are presented across nine programs, including the Stevie Awards for Sales and Customer Service, attracting thousands of entries annually from organizations worldwide and evaluated by professionals from various sectors globally. These accolades honor exceptional workplace performances on a global scale, positioning Liveops as a leader in flexible customer experience solutions that combine technology and human expertise to build brand loyalty through authentic connections.
