WebCE has secured a Gold Stevie Award in the Contact Center of the Year category at the 20th Annual Stevie Awards for Sales & Customer Service. This achievement represents the company's first Gold win and its fifth overall Stevie Award in this category, following Silver awards in 2025 and 2024 and Bronze awards in 2023 and 2022. The Stevie Awards for Sales & Customer Service are recognized as premier honors for professionals in customer service, contact centers, business development, and sales, with the organizing body overseeing nine major business awards programs including the American Business Awards® and International Business Awards®.
Judges praised the WebCE Support Services team for delivering "exceptional people-first service at national scale, combining speed and trust to create consistently outstanding customer experiences." Notably, the judging panel described WebCE's approach as "contrarian" within an industry increasingly focused on AI integration and outsourcing. Rather than prioritizing automation, WebCE implements a detailed training program for each support representative, enabling them to provide live, personalized assistance to 1.5 million customers managing complex compliance requirements across the United States. This model allows a single representative to address inquiries spanning 22 different licenses and certifications without relying on call transfers, scripts, or strict time constraints.
"Our support team is the heartbeat of WebCE, proving that, in an increasingly automated world, the ultimate competitive advantage is genuine human connection," stated Director of Support Services Jordan Smith. The judges also highlighted WebCE's "impressive average speed of answer results," noting that from 2023 to 2025, the company reduced its average call answer time by 14 seconds to just 29 seconds. This improvement helped lower the call abandonment rate to 1.5%, well below the industry standard of 5%. Customer feedback reflected this efficiency, with the team achieving a 95% Customer Satisfaction Score (CSAT), significantly exceeding the 74% industry average reported by the American Customer Satisfaction Index (ACSI).
"Excellent job by WebCE Support Services in delivering personalized, knowledgeable, and timely customer care, achieving outstanding satisfaction, recommendation, and response metrics," the judges concluded. "WebCE is clearly a leading contact center." The competition evaluated over 2,100 nominations from organizations across 41 nations and territories, with winners determined by average scores from 150 professionals on eight specialized judging committees. Entries were assessed in more than 100 categories covering customer service and contact center achievements, over 70 categories for sales and business development, and more than 20 categories focused on AI applications in sales and customer service.
Stevie Awards President Maggie Miller remarked, "The remarkable scores achieved by this year's Stevie Awards for Sales & Customer Service winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver." Winners will be honored at a gala event on March 5 at the Marriott Marquis Hotel in New York City. Details about the awards and a complete list of winners are available at https://sales.stevieawards.com/. This recognition underscores the potential impact of human-centric service models in an era of rapid technological change, demonstrating that personalized support can drive superior operational metrics and customer loyalty in professional education and compliance sectors.
