Total Service, operating as totalservice.cloud, has launched "Between Floors with Douglas vanden Bosch", a curated, request-only conversation series aimed at elevator and field service industry leaders throughout North America. Hosted by CEO Douglas vanden Bosch, the series is designed to generate unscripted, direct dialogue with independent contractors and industry figures, on their own terms and outside any fixed broadcast schedule.
The series operates on a request-based model: guests submit through a dedicated intake form, each submission is reviewed individually, and bookings are handled one at a time. There is no script, no sales pitch, and no automated guest queue. This structure sets the series apart from the expanding volume of industry podcasts and panel recordings that occupy the field service space, placing depth ahead of output and allowing each conversation to reflect the specific experience and perspective of the participant.
"I wanted to create something where the conversation actually belongs to the person sitting across from me," said Douglas vanden Bosch. "The intake form, the review process, the one-at-a-time booking—none of that is accidental. It keeps the series honest."
Three guests have been confirmed for the series, each representing a different segment of the elevator and field service landscape. Don Gelestino, Chairman of the Board at Champion Elevator, brings a perspective shaped by independent elevator contracting at an operational scale. Sean Madden, Founder of Elevator Strategic Hub, has built an organization centered on connecting and supporting professionals across the elevator industry. Lisa Giuffra Diaz, Founder of Turf Elevate, completes the initial lineup with a background in workforce and business development for field service professionals. The confirmed guest list reflects a deliberate emphasis on voices from independent contractors rather than large institutional operators—a segment that totalservice.cloud serves directly through its software platform.
Totalservice.cloud serves independent elevator and field service contractors across North America, and the conversation series extends that focus into a new format. Rather than producing content aimed at enterprise buyers or corporate decision-makers, "Between Floors" is positioned as a resource by and for the independent side of the industry. The request-based intake process also functions as an indicator of intent: guests who seek out the series typically come with something specific to contribute—a viewpoint on regulation, workforce challenges, technology adoption, or business operations—rather than responding to outreach from a content team.
With the first conversations scheduled and additional submissions under review, "Between Floors with Douglas vanden Bosch" enters the market as a measured counterpoint to high-volume content production in the trades and field service space. For independent contractors, this series offers a platform to share insights and challenges without the filter of enterprise agendas, potentially influencing industry discussions on key issues like workforce development and technology adoption. Learn more at totalservice.cloud.
