AI Rudder, the Singapore-headquartered company behind more than 80 billion AI calls, has launched CALL-E, a product that lets AI agents make real phone calls on their users' behalf. CALL-E works inside ChatGPT, in personal AI agents such as Muse, OpenClaw and Hermes Agent, and in AI coding tools such as Claude Code, Codex and Cursor, according to the announcement distributed via Media OutReach Newswire.
The launch targets a fast-growing category. Meta's Muse passed five million US downloads in its first three weeks, and Grok Bot reached 400,000 weekly users in its first month. Both are piloting phone calls, and users are already trying to hand their AI agents tasks they used to handle themselves, such as moving a dinner booking or chasing the dry cleaner.
The company frames the problem as one of conversational competence rather than raw model intelligence. "The smartest AI model in the world can still fail a phone call. All it takes is one 'mm-hmm,'" said Teng Ren, CEO of AI Rudder. He described a scenario in which an agent misreads a host's verbal agreement, interrupts mid-sentence and continues talking to a time the host never gave, prompting the person on the other end to recognize the caller as AI and hang up.
CALL-E addresses this in two ways. Before any call, the user must approve the exact plan, so a call nobody approved never rings. After each call, CALL-E reports what was agreed, how confident it is that the goal was met, and the exact lines from the call that support the conclusion, allowing the user to verify the outcome.
The engineering focuses on the code around the AI model, which determines what the model hears and remembers saying. On the TurnBench Interruption leaderboard, Helm Swift, the AI Rudder model that tells CALL-E when a caller is cutting in, has the joint-lowest false-positive rate of any qualifying model, meaning it rarely stops talking simply because a caller says "yeah."
Identity and compliance are built in. By default, every CALL-E call introduces itself as CALL-E, a voice agent, and users can change what it says, with a pre-check preventing calls that pose as the FBI or 911. The company notes that the FCC's 2024 Declaratory Ruling (FCC 24-17) clarified that AI-generated voices fall within the definition of artificial or prerecorded voices under the Telephone Consumer Protection Act, and that Article 50 of the EU AI Act requires people be told they are talking to an AI.
Security rests on the same technology as AI Rudder's enterprise solutions, which are built to meet SOC 2 Type 2 and ISO 27001 alongside GDPR and PDPA requirements. Every call keeps a record from plan to result, with the approval and evidence attached, so a disputed call can be traced.
CALL-E is available at https://www.heycall-e.com/, where new users start with 100 free credits. For businesses and consumers alike, the launch signals that delegated phone calls are moving from demonstration to product, with approval and audit trails positioned as the safeguards that make the handoff acceptable.
