A fast-growing service provider in Central Asia delivering high-speed connectivity to residential and enterprise customers has selected Incognito Software Systems' Digital Experience (DX) Solution to centralize the management of customer premises equipment (CPE) across its fixed wireless access (FWA) and broadband services. The deployment, in collaboration with value-added partner BM COM, aims to streamline operations, improve subscriber quality of experience, and reduce costs.
With the rapid expansion of its broadband services and increasing diversity of connected devices, the operator required a scalable platform to efficiently manage multi-vendor CPE environments. Incognito's carrier-grade solution features an award-winning TR-069 Auto Configuration Server (ACS) with TR-369 User Services Platform (USP) support, delivering automated end-to-end device lifecycle management including configuration, monitoring, diagnostics, and firmware management. The scalable and extensible platform helps future-proof operations and ensures interoperability across diverse CPE environments over any access technology.
"We are proud to support this operator in modernizing its device management capabilities and delivering a high-quality, reliable internet experience to every subscriber as its network and customer base continue to grow," said Gary Knee, CEO of Incognito. "Our solution provides the flexibility, scalability, and intelligence required to manage today's complex, multi-access broadband networks."
With Incognito's comprehensive approach providing visibility and control of the end-to-end lifecycle of devices, the operator can streamline operations, deliver reliable broadband services with confidence, and maintain a competitive edge as the demand for full fibre grows. The solution empowers network operations and support teams with remote lifecycle control, continuous device monitoring, and advanced diagnostics. The integrated KPI Analytics Dashboard provides real-time reporting on device, in-home Wi-Fi, and access network parameters, giving the operator actionable insights into network health and service quality.
"Working with such dynamic and fast-growing operators has been exciting since the beginning," said David Mansfeld, Managing Partner at BM COM. "BM COM's role is to support this operator all the way by providing system integration, support, and hands-on expertise to ensure rapid growth of our valuable customer."
Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded over 30 years ago, Incognito has over 200 customers worldwide, including America Movil, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber and 5G fixed wireless access technologies while delivering a great customer experience. Incognito is a Lumine Group company (TSXV: LMN). Learn more at luminegroup.com. Visit incognito.com or follow us on LinkedIn and X (Twitter).
BM COM delivers telco-grade TR-069 device management platforms, TR-369 User Services Platform (USP), and smart infrastructure monitoring solutions for elevators and IoT devices to enterprises, service providers, and building operators. For more information, visit bmcom.com or follow BM COM on LinkedIn.
