DATAGROUP has secured a contract to operate the User Help Desk for Dataport AoR, one of Germany's leading IT service providers for public administration, following a public bidding process. The five-year agreement, valued in the double-digit millions, will see DATAGROUP manage first-level support for up to 30,000 calls and 25,000 tickets per month, supporting users in government agencies, administrative bodies, and public institutions across multiple federal states and municipalities.
This contract marks a significant expansion for DATAGROUP in the public sector, reinforcing its role as a digitalization partner. The services are critical for ensuring the reliable operation of digital workstations and processes, which are essential for the ongoing digitalization of administrative services in Germany.
The procurement process emphasized the need for flexible scalability, reliable handling of high inquiry volumes, and consistent service quality. DATAGROUP impressed the procurement committee with a structured, practical solution concept and an economically attractive bid. Key factors included a robust operational concept, proven experience in comparable projects, and long-standing expertise in the public sector and complex service organizations.
Andreas Baresel, CEO of DATAGROUP, stated, “The digitization of public administration requires high-performance IT structures and reliable background services. Going forward, Dataport and we will be united by the shared mission of reliably supporting digital workplaces and administrative processes for numerous users. The fact that we were able to prevail in this demanding procurement process confirms our expertise in the public sector and our experience in operating highly scalable service organizations.”
Andreas Reichel, Chief Technology Officer at Dataport, added, “For us, it was crucial to find a partner who could not only handle high service volumes but also ensure both service quality and support for our ongoing technological development. DATAGROUP impressed us with its experience in the public sector, its operational concept, and its clear focus on sustainable service quality.”
The collaboration underscores DATAGROUP's expertise in high-volume service desk services for public sector clients. With approximately 4,000 employees across Germany and, since June 2026, in the Netherlands, DATAGROUP designs, implements, and operates IT infrastructures and business applications. Its CORBOX product offers full-service support for global IT workplaces in medium and large enterprises and public authorities.
This contract not only strengthens DATAGROUP's presence in the public sector but also highlights the growing importance of reliable IT support in government digitalization efforts. For the industry, it demonstrates the value of scalable service solutions in public administration, potentially setting a benchmark for future contracts. For readers, particularly those involved in public sector IT, this development signals a shift toward more robust and specialized service partnerships to meet the demands of digital transformation.
