Intershop Communications AG, a global provider of agentic B2B commerce solutions, today announced the Spring 2026 Release of the Intershop Commerce Platform. The release focuses on practical AI, introducing new capabilities that simplify AI adoption for B2B merchants in their daily operations.
According to Markus Dranert, CEO of Intershop, the cost/benefit calculation for adopting AI has not always been straightforward for B2B merchants. With this release, Intershop demonstrates how AI makes a real impact across buyer and merchant journeys. Pre-integrated copilots and agents provide customers with an easy entry point into agentic commerce, helping companies integrate AI into their commerce operations in a practical and scalable way.
The LLM-powered Copilot for Buyers now supports a wider range of aftersales scenarios, leveraging contextual data such as installed base information, technical product specifications, and customer history. It can send service reminders, link up with manufacturer systems to flag machines for maintenance, and recognize dirty or damaged spare parts with the introduction of the high-accuracy Visual Product Finder. Product discovery is also enhanced with new capabilities that help merchants make catalogs more searchable in the age of GenAI. The introduction of ACP (Agentic Commerce Protocol) product feeds allows merchants to make product catalogs accessible to LLM-based search environments such as ChatGPT. Additionally, the Product Content Agent automatically provides generative engine optimizations (GEO) in product descriptions on top of classic SEO improvements.
Intershop is releasing the Copilot for Merchants into general availability after its beta in fall 2025. It now includes a critical mass of agents and all-new proactive agent workflows. These agents support business users in managing day-to-day commerce tasks more efficiently, reducing manual effort and increasing operational speed. New capabilities include an agent task overview that allows users to schedule and monitor single and repeating tasks, with agents providing summaries of completed actions and recommending next steps. The newest agent is the Competitive Intelligence Agent, which enables teams to track market developments and competitor activity, summarizing insights and supporting data-driven decision-making.
To further support adoption, Intershop is introducing a new unified pricing model for its AI capabilities. Customers can choose from credit-based subscriptions that provide flexible access across all Intershop copilots and agents, rather than licensing individual components. This approach empowers companies to start using AI effortlessly, learn and adapt, grow steadily, and maintain complete control over expenses. Nils Breitmann, Senior Director of Artificial Intelligence at Intershop, noted that the bottom line matters for merchants under economic pressure to do more with less. The new packages lower the barrier for merchants to test AI, prove its value, and stay flexible as they grow.
For more information, visit the release landing page.
