IVOREE, an omnichannel engagement platform serving gaming and hospitality operators across North America, has announced a mobile platform partnership with the Kiowa Casino Operations Authority (KCOA), the tribal gaming enterprise of the Kiowa Tribe of Oklahoma. The agreement extends IVOREE's patron engagement technology and artificial intelligence capabilities to all three Kiowa Casinos properties: Kiowa Casino & Hotel in Devol, Kiowa Casino Carnegie in Carnegie, and Elk Creek Kiowa Casino in Hobart. The mobile solution is now live across all three locations.
The partnership centers on a single platform that connects patrons to the Kiowa Casinos branded mobile experience, carrying the guest journey from the gaming floor through all property amenities. Through the platform, patrons gain mobile-first access to real-time account information, tailored offers, campaigns, promotions, and play mechanics. The platform's intelligent player-data layer enables each property to personalize the guest experience at the individual patron level while providing Kiowa Casinos a unified view of engagement activity across all three properties.
Integration with Kiowa's existing systems landscape was a key pillar of the due diligence process. "Kiowa's systems landscape and integration with all of them was a key pillar identified early during their due diligence process and we recognized the importance to them to ensure that was part of our critical success factors for this engagement," said Manmohan Reddy, Head of Technology at IVOREE. Bob Dimmick, CEO of Kiowa Casinos, emphasized the significance of this capability: "AI is reshaping every part of the gaming industry - from player acquisition and loyalty to operations, security, and strategy. While we were very mindful of our forward-looking vision on innovation and AI, it was very important to us that we had a partner that demonstrated strength with technology integrations especially with our existing systems landscape which includes AS/400 powered systems to cloud-based solutions."
Callie Singh, who has led marketing for Kiowa Casinos since 2010, noted that the decision followed in-person visits and discussions with other operators already using IVOREE's platform. "Based on our in-person visits and discussions with several other Operators across the country already using IVOREE's existing platform, it was evident to us that their solutions were tried and tested in the field," Singh said.
The partnership matters beyond a single operator. It demonstrates how tribal gaming enterprises can modernize legacy infrastructure without abandoning it, bridging AS/400 systems with cloud-based AI to deliver personalized experiences. Benjamin Keller, Head of Business Development at IVOREE, framed the collaboration as a template: "This partnership shows what our platform was built to do: deliver fantastic guest experiences through unique journeys in the most secure manner." For an industry where player loyalty and differentiated experiences are increasingly driven by data, the ability to unify engagement across multiple properties could set a new standard for sovereign nation operators.
IVOREE's platform serves Historical Horse Racing operators, route markets, sovereign nation tribes, commercial gaming locations, restaurants, bars, and hotels across more than a dozen states in the US and Canada. More information about the company is available at ivoree.ai. Visual assets accompanying the announcement can be found at this image link and this image link.
