NFON AG, a leading European provider of integrated business communications with a focus on AI-based applications, has added AI Agent Studio to its AI portfolio. The new solution, announced via NEWMEDIAWIRE, is designed to simplify the development of bespoke AI agents and intelligent process automation, particularly for small and medium-sized enterprises (SMEs). The move underscores NFON's strategy to evolve toward a solutions- and platform-based model and to make sovereign AI-based business communications accessible across Europe.
AI Agent Studio complements NFON's existing visual approach to building AI applications with a conversational approach. It allows companies to create, test, and refine their own AI agents for specific business tasks within a shared workspace. Users can work in two modes: Agent Mode, where they describe tasks, behavior, and requirements in natural language, automatically generating an initial working solution that can be tested and refined through dialogue with changes reviewed and approved before implementation; and Flow-Based Mode, where users develop AI agents using visual workflows and configure individual process steps, providing precise, rule-based control over processes. All changes remain traceable and reversible.
According to Andreas Wesselmann, Chief Executive Officer of NFON AG, the studio lays the foundations for growth in line with customer requirements and addresses an ever wider range of operational tasks, strengthening NFON's role as a long-term technology partner for AI transformation in the European SME sector while providing the technological foundation for more complex applications in larger organizations. Jana Richter, Executive Vice President Engineering, AI & Innovation, added that the goal is to democratize advanced AI automation, ensuring that technical barriers do not determine what companies can achieve but rather their ideas.
The launch also creates new opportunities for NFON's European partner network. Partners can develop customized AI automation solutions for various sectors, building on existing use cases such as voicebots that receive insurance claims, process meter readings for energy suppliers, and pre-qualify customer inquiries in tradespeople's workshops. Partners can quickly translate specific customer requirements into an initial working application, test solution ideas, demonstrate them during customer meetings, and develop them further in collaboration with customers without setting up an extensive development project. NFON supports the introduction with training and certification programs, specific implementation examples, and information materials for customer consulting.
AI Agent Studio is available now. An interactive product demo provides a first look at how it works, and further information can be found in the accompanying press release. The announcement highlights NFON's continued commitment to developing AI solutions that are secure, scalable, and compliant with European data protection standards, reinforcing its position as a trusted partner for AI-based business communications in Europe.
