The Top Gun Team, a high-performing real estate team at Epique Realty in Southlake, TX, is redefining how agent teams approach lead generation by shifting cold calling to an AI-supported call center. Led by founder Justin Nimergood, the team has partnered with Angel AI to automate the initial outreach process, freeing agents to concentrate on what Nimergood calls commission-generating activities (CGAs)—tasks that directly lead to closed deals, such as showings, negotiations, and client consultations.
Nimergood argues that cold calling is one of the most persistent inefficiencies in real estate team operations. "When a lead is cold, they need to be warmed up again before we're going to be able to have any real effect on them," he says. A typical session of dialing through 100 contacts can take one to two hours, time that could be spent on revenue-producing tasks. For teams aiming to scale, every hour devoted to cold outreach compounds into missed opportunities.
The Angel AI model combines human callers based in the Dallas–Fort Worth area with a layer of "responsive AI." Before calls are made, the AI scans publicly available data—including production records and online activity—to rank contacts by priority. The most promising prospects are called first and most frequently. After calls, the AI analyzes recorded conversations for buying signals and generates a report identifying which contacts showed genuine interest.
Nimergood describes the output: of 100 people called, perhaps 10 answer, and of those, the system flags five as priority leads based on conversational cues. Agents receive this filtered list instead of sorting through raw call logs. The reporting layer is what Nimergood considers the most operationally valuable part of the service, as it automatically surfaces information that agents would otherwise have to judge themselves.
The system also removes inactive contacts from the pipeline. When AI analysis indicates a prospect is no longer in the market, that contact is archived. "It lets us know if they're no longer in the market for a home or whatnot," Nimergood says. "Then we take them out of our funnel, or we archive them. The point is, we don't waste our time with initiatives that are not productive." This reduces the signal-to-noise ratio in a team's database, which often contains stale leads that consume resources without yielding results.
Nimergood is deliberate about using human callers based domestically, despite the existence of fully automated AI voice calling. "I think that will have a place, and that does have a place in our industry, but not quite yet," he says. "It hasn't been ironed out or perfected yet." He also notes that international call centers can create perception problems due to stereotypes, so minimizing that risk is better.
This approach illustrates how agent teams are beginning to treat outreach infrastructure as a separate operational layer. By outsourcing cold outreach, agents can focus on CGAs, which Nimergood emphasizes: "If they want to be top-producing agents, they have to minimize their administrative time, and they have to maximize their CGA time." For teams managing growing lead volumes, the ability to triage contacts without burdening agents is critical to converting more leads into closed deals.
As the real estate industry evolves, the integration of AI-assisted call centers could become a standard practice for teams looking to scale efficiently. The Top Gun Team's partnership with Angel AI demonstrates a practical application of this technology, potentially influencing how other teams structure their operations.
