Total Wireless has announced an expanded partnership with Western Union, bringing a suite of financial services to its retail locations nationwide. Starting in select stores and expanding through the end of 2026, customers will have access to money transfers, bill pay, and money orders at participating Total Wireless stores, according to a press release.
The move builds on Total Wireless's June launch as the first U.S. wireless carrier to offer monthly money transfers at no additional cost. Eligible customers on MAX 5G BYO, MAX 5G, and ALL ACCESS plans will continue to receive one fee-free Western Union money transfer each month, redeemable via Western Union's website, mobile app, or participating stores.
“Our stores are gathering places in the communities we serve,” said David Kim, President of Verizon Value. “By adding Western Union to the retail experience, we’re expanding access to everyday financial services for everyone. Whether customers need to send money, pay bills, or purchase money orders, they can now do it at Total Wireless, right alongside getting the reliable 5G connectivity they count on. That’s what it means to put community first.”
The expanded services are available to all customers at standard Western Union rates, with no requirement to be a Total Wireless plan holder. This initiative aims to meet customers where they already shop, providing convenience and reliability. Western Union's global network supports transfers to over 200 countries and territories, with more than 360,000 payout locations worldwide.
“Millions of customers rely on Western Union to move money across borders with speed and confidence,” said Jesse Mory, Senior Vice President of Strategic Partnerships at Western Union. “By bringing our services to Total Wireless stores, we’re meeting more customers where they already shop and expanding access to reliable, convenient financial services. This partnership strengthens our presence in communities where our customers live and work.”
The partnership underscores a growing trend of non-financial businesses offering financial services to enhance customer value. For Total Wireless, it positions the brand as a community hub beyond telecommunications. For Western Union, it expands its physical footprint and accessibility, particularly in underserved areas. This collaboration could set a precedent for other wireless carriers or retailers to integrate financial services, potentially increasing financial inclusion and convenience for consumers.
For more information, visit a local Total Wireless store or Total Wireless Western Union page.
