WareMatch, the 3PL warehousing marketplace that connects shippers with third-party logistics providers, has announced an exclusivity partnership with ShipPlug, a shipping intelligence company specializing in automated refund recovery for FedEx and UPS shipments. The integration is live on warematch.com, with a dedicated landing page currently under development.
ShipPlug's software works by monitoring carrier invoices in the background, flagging late deliveries, and automatically filing refund claims against FedEx and UPS service guarantees on behalf of the shipper. The system requires no change to existing shipping workflows; a business simply connects its FedEx or UPS account number, and ShipPlug handles the rest, recovering money on shipments that arrive late. ShipPlug charges no upfront fee and takes a percentage only of the savings it recovers.
Through this exclusivity agreement, WareMatch is licensing ShipPlug's technology and making it available free of charge to its network of 3PLs and shippers. Every warehouse listed on WareMatch and every shipper using the platform to find warehouse space can now access ShipPlug's refund automation without signing up independently. ShipPlug, which combines proprietary software with over 50 years of combined supply chain experience, has historically focused on direct-to-business relationships. This agreement gives the company its first structured entry into the 3PL market at scale, using WareMatch's existing network as the distribution channel.
Carrier refunds for late deliveries represent a well-documented but widely missed revenue recovery opportunity. FedEx and UPS both offer service guarantees tied to delivery windows, and claims can be filed when those windows are missed. In practice, most shippers lack the internal bandwidth to audit invoices and file claims consistently, so the savings go uncollected. For 3PLs specifically, this partnership creates a tangible differentiator when talking to prospective clients. A warehouse that can tell a shipper, "You'll recover money on late deliveries automatically, starting day one," has a concrete value proposition.
Ryan Kalisky, CEO and co-founder of WareMatch, sees this as the core problem the partnership solves: "This partnership allows us to bring an additional layer of operational value to our users while helping ShipPlug expand deeper into the 3PL market. Many companies simply do not have the time or internal processes to consistently monitor refund claims and shipping invoice discrepancies, causing savings opportunities to go unchecked. ShipPlug's product is extremely non-invasive and user-friendly, which aligns closely with WareMatch's approach to user experience."
For 3PLs specifically, that translates into a concrete selling point. Nick DiNatale, CEO and co-founder of ShipPlug, points to what their clients are already seeing in practice: "We've seen 3PL clients recover thousands in carrier refunds they didn't even know they were owed. Pairing that with lower rates from day one? That's a story 3PLs can bring to every prospect conversation they have. The beauty of this integration is how passive it is for WareMatch. ShipPlug runs in the background, flagging late deliveries and automatically filing claims. The warehouse doesn't change a single workflow, and their clients start saving immediately."
Kalisky framed the deal as a net gain for both sides: WareMatch gets a free value-add for its users, and ShipPlug gets direct access to a market it hasn't had a structured channel into before. ShipPlug underlines another aspect of what they're aiming for through the WareMatch network: "WareMatch has built something real in the 3PL discovery space. We want every warehouse on their platform to be able to say: 'Our clients ship smarter here.' That's what ShipPlug delivers."
This partnership is relevant to any business that ships with FedEx or UPS and currently does not audit invoices for refund eligibility; operates as a 3PL and wants an added value proposition for shipper clients; or is actively looking for warehouse storage space and wants to compare fulfillment options that include built-in cost recovery tools. WareMatch serves shippers looking for 3PL providers for fulfillment, e-commerce warehousing, and flexible warehouse capacity across the US. The platform allows businesses to find warehouse space, compare 3PL providers, and now, access carrier refund automation as part of the process.
