Better Trucks has developed Checkpoint, a sophisticated address validation tool aimed at reducing package misdeliveries in the e-commerce logistics sector. The technology addresses a significant industry challenge, with approximately 3 million daily misdeliveries in the United States impacting shipping efficiency and customer satisfaction.
The proprietary system employs a comprehensive approach to address validation, utilizing artificial intelligence, multiple data sources, and direct customer interaction. By verifying addresses through platforms like Google Address Validation and implementing an optional SMS verification process, Checkpoint can correct address errors before a package begins its delivery journey.
Addressing bad addresses is critical for e-commerce retailers, as these errors can lead to increased operational costs and diminished customer experience. Better Trucks reports that bad addresses account for 0.5-1.5% of packages shipped through their network, with return shipments costing approximately 30% more than successful deliveries.
Checkpoint's multilayered verification process includes AI-driven address checking, manual research by a dedicated team, optional customer SMS verification, and geofencing technology during package delivery. This approach ensures that packages are delivered to the correct location, reducing waste and improving overall shipping efficiency.
The technology represents a significant advancement in last-mile delivery logistics, offering shippers an opportunity to minimize delivery errors and enhance customer satisfaction. By providing a proactive solution to address validation, Better Trucks is positioning itself as an innovative leader in the rapidly evolving e-commerce delivery landscape.
