UGI Utilities Warns Customers About Scam Phone Numbers in Online Ads
TL;DR
Protect yourself from UGI scammers by calling only 800-276-2722 to avoid financial exploitation and ensure legitimate assistance.
Scammers create sponsored ads with fake UGI numbers, tricking callers into paying for free services that UGI provides at no cost.
Spreading awareness of UGI's legitimate number helps protect vulnerable customers from fraud and ensures safe gas leak investigations.
Scammers use sponsored online ads to hijack UGI's customer service, creating fake numbers that charge for free emergency services.
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UGI Utilities, Inc. has issued a warning to customers about sponsored online advertisements created by scammers that appear in search results and social media platforms. These fraudulent ads contain phone numbers that misdirect customers seeking assistance with gas emergencies or account issues, potentially delaying critical response times and exposing individuals to financial scams.
According to the utility company, scammers have created these deceptive advertisements that appear when customers search for UGI contact information online. In several documented cases, customers calling these scam numbers to report the smell of natural gas were misled into believing they needed to pay for leak investigation services. UGI emphasizes that there is never any cost to customers for investigating potential gas leaks, and immediate evacuation followed by calling the official emergency number is the proper protocol.
The Federal Trade Commission has similarly warned about this growing trend of scammers creating sponsored ads containing fraudulent contact information. These ads typically appear at the top of search engine results, making them more likely to be clicked by customers urgently seeking assistance. The scam represents a serious public safety concern, as delayed reporting of gas leaks could lead to dangerous situations.
UGI maintains only one official customer service and emergency number: 800-276-2722. Customers should use this number for all emergencies, including suspected gas leaks, as well as for account inquiries and general customer service needs. In emergency situations involving natural gas odors, customers should immediately evacuate the area and move at least the length of a football field away before making the call to ensure safety.
Additional information about UGI Utilities, Inc. and its services is available at https://www.ugi.com. The company serves more than 760,000 customers across its natural gas and electric utility operations. This warning highlights the importance of verifying contact information through official channels rather than relying on search engine results, particularly for emergency services where timely and accurate response is critical.
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