UGI Utilities Issues Urgent Warning About Sophisticated Scam Targeting Customers
TL;DR
Scammers are targeting UGI customers with fake ads and phone numbers, so always verify the official number to avoid financial loss and maintain security.
UGI Utilities warns customers to call only 800-276-2722, verify worker IDs, and check official websites to prevent falling for fraudulent payment requests.
UGI's alert helps protect vulnerable customers from scams, fostering trust and safety in essential utility services for communities.
Scammers use sponsored online ads with fake UGI numbers, but the real number is 800-276-2722 for secure contact.
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UGI Utilities, Inc. has reported another incident where scammers targeted a customer attempting to charge $1,350 for natural gas service line installation that is provided free of charge. The customer discovered a fraudulent phone number through online search results, which led to communication with scammers who attempted to collect payment via email. This marks the second warning from UGI within a week about sophisticated scam operations targeting utility customers.
The Federal Trade Commission has been actively warning consumers about scammers creating sponsored online ads and social media posts containing fraudulent contact information. These advertisements appear legitimate in search results but direct customers to scam operations rather than legitimate utility services. UGI emphasizes that their official contact number remains 800-276-2722 for all customer service needs, including bill payments, account questions, and gas leak reports.
Dan Adamo, UGI Vice President of Customer Relations, stated that the company maintains visibility of their official contact information through customer outreach programs, the customer portal, and their official website at www.ugi.com. Despite these efforts, scammers continue developing new methods to deceive customers through online search manipulation and social media tactics.
UGI also warned customers about door-to-door scammers posing as utility workers. The company requires all legitimate employees to carry photo identification and typically wear blue or orange uniforms with UGI logos while driving marked company vehicles. Customers are advised to verify any suspicious visits by contacting UGI directly at their official number before allowing access to their homes.
These scam attempts pose significant financial risks to consumers and undermine trust in essential utility services. As UGI serves over 760,000 customers across its service territories, the company's warnings highlight growing concerns about digital fraud targeting critical infrastructure providers. The persistence of these scams indicates organized efforts to exploit consumers during essential service transactions, requiring increased vigilance from both utility companies and customers.
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