TeamViewer AI Adoption Surges with 400% User Growth and 270,000 Session Summaries

TeamViewer reports significant customer adoption of its artificial intelligence offering, with approximately 10,000 customers signing up to use TeamViewer AI features. The AI solution has automatically summarized more than 270,000 remote support sessions, enabling proactive IT management and increasing productivity for customers. From August to October 2025, the number of session summaries grew four times compared to the previous three-month period from May to July.

Customer adoption metrics show impressive growth patterns, with the number of customers actively using AI features increasing by 60% from September to October 2025. The overall growth trajectory is even more substantial, with active users growing by 400% since July 2025. This rapid adoption demonstrates the immediate value customers are finding in TeamViewer's AI capabilities for their IT support operations.

The efficiency gains reported by customers are substantial and measurable. Organizations using TeamViewer AI report saving 5-10 minutes of documentation work per IT ticket and achieving up to 25% faster issue resolution. These time savings translate directly into increased productivity and reduced operational costs for IT departments across various industries. The ability to automatically summarize support sessions eliminates manual documentation efforts while providing valuable insights for future troubleshooting.

TeamViewer's position as a leader in secure remote connectivity and Digital Employee Experience management provides a strong foundation for its AI initiatives. The company leverages its extensive proprietary data, including more than 1 billion remote connections to various devices annually and access to telemetry data from millions of devices where TeamViewer DEX clients monitor device health and performance. This differentiated data set enables the company to build unique AI capabilities that competitors cannot easily replicate.

Mei Dent, TeamViewer's CPTO, emphasized the company's evolution toward proactive and autonomous IT support solutions. The integration of 1E's real-time auto-remediation capabilities represents a significant advancement in the company's core business transformation. This strategic direction positions TeamViewer as a comprehensive solution for IT support and endpoint management in the emerging era of agentic AI, where systems can autonomously perform complex tasks.

The company will showcase its complete AI offering at the Microsoft Ignite conference in San Francisco from November 18-25, 2025, including the next innovation around autonomous AI agents for IT support. This demonstration at one of the industry's premier technology events underscores TeamViewer's commitment to advancing AI capabilities in the IT support landscape. Further information about TeamViewer's solutions can be found at https://www.teamviewer.com.

The rapid adoption and measurable efficiency gains demonstrate the growing importance of AI in transforming traditional IT support models. As organizations face increasing pressure to optimize digital workplaces and address challenges like skilled labor shortages and hybrid working environments, AI-powered solutions like TeamViewer's offering provide critical tools for maintaining operational efficiency. The substantial user growth and positive customer feedback indicate a strong market demand for intelligent automation in IT support processes.