Item by Item (IBI) announced the release of a new capability that embeds contextual, role-based video training directly into Microsoft Dynamics 365 Finance and Operations through Copilot, bringing structured learning into the flow of daily work. With this integration, when users ask a question in the sidecar Copilot within D365 FO, they continue to receive responses sourced from Microsoft Learn. Copilot now also displays relevant IBI video content within the experience, providing immediate access to short, practical demonstrations that show exactly how to execute processes inside D365.
For organizations with Single Sign-On enabled, the experience is seamless. Users can move from question to answer to guided video instruction without leaving their D365 environment. This integration represents a significant advancement in how enterprise software training is delivered, moving beyond traditional separate learning management systems to embed instruction directly within operational tools.
"This is a major step forward in embedding learning into daily work," said Elif Item, CEO of Item by Item. "Copilot delivers trusted answers from Microsoft Learn, and IBI reinforces those answers with practical, role-based demonstrations inside D365. Together, they create a more complete and impactful learning experience at the moment of need."
By combining Microsoft documentation with IBI's structured, role-based video training, organizations can strengthen adoption, reduce support tickets, improve onboarding speed, and increase overall return on their D365 investment. The integration addresses a persistent challenge in enterprise software implementation: ensuring users can effectively apply system capabilities to their specific roles and responsibilities.
Organizations not yet using IBI can subscribe to the platform and enable it as a Copilot knowledge source, bringing structured, role-based video training directly into the system where users work. The integration provides a scalable approach to onboarding, cross-training, and long-term adoption. This development is particularly relevant as businesses increasingly seek to maximize their technology investments through improved user proficiency and reduced training overhead.
Item by Item offers the largest user-focused online training platform for Microsoft Dynamics 365. Thousands of users across industries have trained on the IBI platform, gaining practical, role-based knowledge. In addition to self-serve online training, IBI provides custom course development and hybrid training solutions tailored to each organization's needs. The platform includes over 1,300 micro-courses, 90+ learning paths, and 220+ assessments across Finance, Supply Chain, Commerce, Sales, Customer Service, Field Service, and Change Management. More information about their offerings is available at https://www.itembyitem.co.
The implications of this integration extend beyond immediate productivity gains. By embedding learning directly within workflow tools, organizations can create more resilient operations where knowledge transfer happens continuously rather than through isolated training events. This approach supports digital transformation initiatives by reducing the gap between system capabilities and user competencies, potentially accelerating time-to-value for D365 implementations across various industries.
