Dugan's Travels recently conducted an immersive familiarization (FAM) trip to Hawaii, offering travel advisors an unprecedented opportunity to explore and understand the state's hospitality landscape. The 10-day journey from February 24 to March 4, 2025, provided participating agents with firsthand experiences at multiple iconic resorts across Oahu and Maui.
The trip included stays at prominent properties such as Waikiki Beach Marriott Resort & Spa, OUTRIGGER Reef Waikiki Beach Resort, and The Westin Maui Resort & Spa. Advisors conducted comprehensive site inspections at additional renowned hotels, including the Royal Hawaiian, Ritz-Carlton Maui, and Andaz Maui, gaining detailed insights into each property's unique offerings and service standards.
Beyond accommodations, the itinerary incorporated cultural and adventure experiences that enriched advisors' understanding of Hawaii. Participants engaged in activities like a private Pearl Harbor tour, a whale-watching excursion with Trilogy, and a traditional luau at Black Rock, allowing for a more nuanced comprehension of the destination's attractions.
Jennifer Dugan, the agency's founder, emphasized the strategic importance of such immersive experiences. By providing agents with direct exposure to destination resources, Dugan's Travels aims to elevate the quality of travel planning and client service in an increasingly competitive industry.
The FAM trip represents a significant investment in professional development, enabling travel advisors to create more informed, personalized travel experiences. By directly experiencing Hawaii's resorts and cultural offerings, agents can now provide clients with more comprehensive and authentic travel recommendations.
