HRO Today has released its 2026 Baker's Dozen Customer Satisfaction Ranking for Recruitment Process Outsourcing (RPO), with Korn Ferry securing the top position. The ranking, announced by the media and research firm, is based entirely on client feedback and highlights the providers that have demonstrated excellence in service delivery. The results offer valuable insights for organizations seeking RPO partners to enhance their talent acquisition strategies.
The Baker's Dozen ranking is determined through a weighted algorithm that evaluates providers across three subcategories: service breadth, size of deals, and quality of service. This year, HRO Today collected over 400 usable surveys from 334 different client companies, ensuring a robust and representative dataset. The top five providers for 2026 are Korn Ferry, KellyOCG, Hudson Talent Solutions, PeopleScout, and Cielo. These companies have earned the highest ratings from their customers, distinguishing themselves in a competitive market.
Elliot Clark, CEO of SharedXpertise and Publisher of HRO Today, emphasized the significance of the recognition: "A ranking in the HRO Today Baker's Dozen for RPO providers reflects the strength of provider-client relationships and the quality and effectiveness of services. Recognition based directly on client feedback makes this achievement particularly meaningful." This client-centric approach ensures that the rankings are not influenced by HRO Today staff opinions but are a true reflection of buyer satisfaction.
The implications of this ranking extend beyond the RPO industry. For businesses, it provides a trusted resource for identifying top-tier RPO providers that can help attract and retain quality talent, thereby improving workforce development and career outcomes. In a tight labor market, partnering with a highly rated RPO provider can give organizations a competitive edge. The ranking also underscores the growing importance of customer satisfaction in the RPO sector, as providers strive to deliver exceptional service to stand out.
HRO Today collects feedback annually through an online survey distributed to buyers directly via its mailing lists and indirectly through service providers. Only organizations that receive the highest ratings from their customers are included in the ranking. For the full list of winners, visit HRO Today.
The 2026 Baker's Dozen ranking serves as a benchmark for excellence in RPO, guiding organizations in selecting partners that can drive talent acquisition success. As the war for talent intensifies, such rankings become invaluable tools for HR leaders making critical decisions about their recruitment strategies.
